Return Policy

Refund & Return Policy

At Nexora Vibe, your satisfaction is our priority. Please read our policy carefully before making a purchase.

RETURN ELIGIBILITY

We accept returns within 7 days of delivery, provided that:

- The item is unused and in its original condition

- All original packaging, tags, and accessories are intact

- Proof of purchase (order confirmation) is provided

Non-returnable items:

- Items damaged due to misuse or negligence

- Products with broken seals or missing parts

- Sale or clearance items (marked as final sale)

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REFUND PROCESS

Once we receive and inspect your returned item, we will notify you via email. If approved:

- Refund will be processed within 5–7 business days

- Amount will be credited to your original payment method

- Shipping charges are non-refundable

EXCHANGE POLICY

We offer exchanges for defective or damaged items only. To request an exchange, contact us within 48 hours of receiving your order with photo evidence of the damage.

HOW TO INITIATE A RETURN

1. Email us at infonexoravibe@gmail.com with your order number and reason for return

2. Our team will respond within 24–48 hours with return instructions

3. Ship the item back using a trackable shipping method

4. Once received and approved, your refund or exchange will be processes.

DAMAGED OR WRONG ITEMS

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

CONTACT US

Email: infonexoravibe@gmail.com

Website: www.nexoravibe.shop

Response Time: 24–48 hours (Mon–Sat)

We appreciate your trust in Nexora Vibe. Thank you for shopping with us!